The Client Delivery Lead oversees multiple client portfolios’ overall delivery/implementation success. This role involves leading multiple teams concurrently and being accountable for successful and on-time delivery. Responsibilities include managing the P&L for the portfolio, reporting project status, managing client escalations, and addressing potential issues and risks.
Job Location: Hybrid remote in Jaipur, Rajasthan
Job Type: Full-time
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule: Monday to Friday
Deliverables and Performance Measures:
- Act as the primary point of contact for assigned client portfolios.
- Manage teams to deliver client implementations of a SaaS platform.
- Allocate and manage resources efficiently.
- Ensure timely and successful delivery of solutions to clients.
- Proactively identify and resolve issues during implementation.
- Coordinate efforts with internal teams such as Sales, Product, and Support.
- Keep stakeholders informed of project progress and milestones.
- Identify opportunities for process enhancements and efficiency gains.
- Identify upsell and cross-sell opportunities.
- Serve as a client advocate within the organization.
- Meet specific margin targets for client portfolio.
- Manage overall metrics for client portfolio.
What will make you successful:
- Project Management Professional (PMP) certification is preferred.
- Experience managing teams and SaaS-based projects.
- Experience in insurance or financial SaaS solutions preferred.
- Demonstrated experience managing a client portfolio.
- Excellent leadership, communication, and interpersonal skills.
- Strong organizational and team-building skills.
- Flexible with proven ability to adapt to shifting priorities.
- Experience with project and resource management solutions preferred.
Core Competencies:
- Communicate and Collaborate
- Personal Capabilities
- Focus on Results
- Leading Change
Where We See This Role Going:
- VP Client Delivery
About us (EITS): We are headquartered in Jaipur, Rajasthan, and specialize in developing sales automation solutions for the insurance and financial services industries. Our team is committed to delivering innovative and compliant software solutions that empower sales across all insurance, retirement, and investment products.
Employment Benefits Package Includes:
- 100% employer-paid medical insurance for family
- 100% employer-paid accidental insurance
- 100% employer-paid term insurance
- Pre-tax savings programs and retirement planning programs
- Parking, Team Building Activities, Employee Appreciation Events
- Hybrid work schedule
- Twenty days annual paid time off/sick time on an accrual basis, Maternity Leave, Paternity Leave, and Bereavement Leave
- A casual work environment with a 5-day week
Expected Work Hours: This is a full-time position with regular office hours from Monday through Friday. Occasional evening and weekend work may be required to support deployments and other work demands.
Disclaimer: This job description is not exhaustive and may be subject to change. Employee responsibilities may vary based on organizational needs.
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